Frequently Asked Questions


What types of vehicles do you transport from the European Union?
We transport everyone type of vehicle: passenger cars (new and used), motorcycles, as well as cars commercial vehicles. Regardless of dimensions, we have adequate coaches for safe transportation.
From which EU countries do you most often transport?
The most common routes are from Germany, Italy, Austria, Belgium, Holland and France, but by agreement we can organize transportation from any EU member state to Serbia.
Do you also transport defective vehicles (broken down or damaged)?
Yes, we do equipment for loading and transporting vehicles that are not in roadworthy condition, provided that can be loaded onto a road train (to turn their wheels or with the help of a winch).
How many vehicles can you transport at once?
Our fleet includes different capacities - from individual transport by tow service to urgent deliveries, to large railcars that can transport 8 to 10 vehicles at once.
Do you offer a "collective transport" service?
Yes, it is the most common and the most cost-effective option for natural persons. Your vehicle is transported together with others, which significantly reduce transport costs.
Are the vehicles insured during transport?
Absolutely. All vehicles on ours Coaches are covered by CMR insurance (carrier insurance), which you guarantees compensation for damages in case of any unforeseen circumstances during times.
How do you guarantee that there will be no new damage to the vehicle?
On occasion a detailed inspection of vehicle pickups abroad is carried out and a record is filled out about the state (CMR). Each vehicle is fixed with professional straps according to the highest safety standards.
Can I track the location of my vehicle during transport?
Our drivers are in constant contact with the base, so you can get information at any time about where your vehicle is and when it is expected to arrive.
Does Balkan Avto provide a vehicle customs clearance service?
Yes, we offer a complete logistic support, which includes preparation of export documents abroad, application at the border and completion of the customs procedure in Serbia.
What papers do I need for you to transport the car for me?
Necessary we have the vehicle's traffic license (original), proof of purchase (invoice or sales contract) and your personal documents for customs preparation documentation.
Can you help me with VAT refund (MWSt) from abroad?
Yes, we provide advisory support and make sure that the export documentation (EUR1 form or EX paper) is properly authenticated at the border, which is a condition for refund taxes.
How long does the customs clearance procedure take when the car arrives in Serbia?
Thanks in our experience and cooperation with customs offices, the procedure usually lasts from 2 up to 5 working days, depending on the speed of issuance of the AMSS certificate.
What does the price of vehicle transport depend on?
The price is formed based on the distance (mileage), dimensions and weight of the vehicle, as well as urgency of delivery. Contact us for a precise offer based on the loading location.
What is the average delivery time for vehicles from Germany?
Average delivery time is from 7 to 10 days from the moment the vehicle is ready for loading, but it can vary depending on the current route and location of the vehicle.
Is the transport more expensive if the vehicle is oversized (eg extended van)?
Yes, larger vehicles take up more space on the bus and weigh more, so... the transport price adjusts to their dimensions.
Do you offer door-to-door service?
Yes, we can collect the vehicle directly from seller (individual or car dealer) abroad and deliver it to your address or to the customs warehouse in Serbia.
Do you transport new vehicles for car dealerships?
Yes, we do logistics and transport for legal entities and car dealerships, in compliance with the strictest standards requires the transport of new vehicles.
Can you transport a car that was bought at an online auction?
Of course, often we carry out downloads from large European auction platforms. It is only necessary to provide us with a release order.
Can additional things be placed in the truck with the car (e.g. another set tire)?
The second set of wheels belonging to the vehicle is usually not a problem, but because customs regulations and overloading, it is not allowed to fill the vehicle with additional goods or personal belongings.
Where are the vehicles while waiting for customs clearance?
Vehicles are placed in a secured area customs warehouse with which we cooperate, where they are under supervision until completion procedure.
Do you transport vehicles from Serbia abroad?
Our primary focus is import, but upon request we can also organize export transport of vehicles from Serbia to EU countries.
How to pay for the transport service?
Payment is made according to the agreement, usually after the service has been performed or upon the arrival of the vehicle, in Burmese (via account) or in cash in accordance with the law.
How can I get an offer for transport?
It's best if you send it to us exact location (postal code) abroad and vehicle model via the site or phone, and you will receive an offer as soon as possible.
Do your drivers speak foreign languages?
Our drivers are experienced in international transport and speak the languages ​​necessary for smooth communication with sellers and customs authorities across Europe.
Why choose Balkan Avto for transport?
Because we offer security, many years of experience in international logistics and a complete service - from loading to abroad until customs clearance in Serbia, without hidden costs.
How is the price calculated?
Vehicle transport prices are based on current market trends for car transport across the country. Your total cost will depend on the type of car you want to transport, where it needs to go, its size, condition (or if it has any modifications) and the total distance of transport.
Vehicle size and weight
Longer, taller or heavier than average vehicles require a special type of transport by our car transport company and as a result, the price may vary.
Delivery distance
Higher transport mileage has a higher total cost, but a lower cost per kilometer driven.
You know where your vehicle is at any moment
The Balkan fleet of transporters is equipped with a vehicle tracking system, so we are able to inform you at any time about the current position of your vehicles.
How is the price calculated?
Vehicle transport prices are based on current market trends for car transport across the country. Your total cost will depend on the type of car you want to transport, where it needs to go, its size, condition (or if it has any modifications) and the total distance of transport.



Contact